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Frequently Asked Questions

Below you will find answers to the questions that we are asked most often. The FAQ’s relate to both buying and selling clothes with Ex Clothing. If you can’t find the answer you are looking for, please complete the form to the right and we will respond in due course.

Sellers

What Can I Sell?

You can sell pretty much any item of clothing or accessory that has a designer label, regardless of original cost, age or condition. By ‘designer label’ we mean a recognised traditional fashion house such as Chanel or Gucci or a more contemporary brand such as DSquared or Bathing Ape. You can also sell clothing that is associated with luxury retailers or ‘own labels’ such as Harrods or Harvey Nichols. These items usually fall into two categories: Haute Couture and Ready-To-Wear. You cannot sell or promote everyday fashion items such as mass market, fast fashion or ‘throw away’ goods.

In terms of actual garments, you can sell anything from clothing, shoes, outerwear, underwear, ties, hats, scarves, belts, leather goods, luggage, jewellery, decorative items and collectables.

If you are in any doubt, please take a look at our store pages for inspiration.

How Do I Go About Selling Something?

In the first instance, please use the contact form on this page to get in touch. Please provide your contact information and a brief description of what you would like to sell. We will then contact you at a convenient time to discuss your requirements in further detail and to complete our seller registration form.

What Does It Cost?

We charge a nominal commission on each item sold. Commissions can vary between 25 – 40% of the ticket price, depending on the final sale value of the item. Our commission structure will be fully explained during the seller registration process and agreed by both parties prior to going ahead with the transaction. We do not charge any fees upfront and we take our commission out of the sale proceeds prior to transferring the balance to the seller.

When Will I Be Paid?

As soon as your item(s) have sold and payment has been received from the buyer, we will transfer the sale proceeds, less our commission and any associated fees, via electronic bank transfer to your nominated bank account within 7 days.

Are There Any Hidden Costs?

No, our pricing structure is 100% transparent. There may be additional costs involved if the item(s) or garment(s) require collection from the sellers address or if any cleaning / dry cleaning is required prior to sale. We may also charge a storage fee if items remain unsold and re-listing or collection arrangements have not been made by the seller after a pre-determined period of time although this is unlikely. However, any additional costs would be established and agreed at the time of seller registration.

If, for any reason, the delivered item(s) differ greatly from the seller’s original description, i.e: they are a different brand, counterfeit goods or in significantly worse condition than described, we reserve the right to impose a charge for any costs that we may have incurred as a result.

Unlike many high street dress agencies and online marketplaces, we never charge for simply listing and promoting your items and we rely on a successful sale to make a profit. This way, our service is completely risk free and, therefore, the most attractive option in terms of designer clothing resale.

How Do I know What Price To Sell My Items For?

We will advise you on a recommended selling price once we have received your goods into stock and had an opportunity to evaluate them. We will always be pragmatic in respect of our pricing and will suggest prices based upon qualified market research and historical data. You can, of course, set your own prices but if we feel that they are unrealistic – either too low or too high – we will say so. It is in both parties’ interest to achieve the highest possible selling price, however, we don’t want things to ‘hang around’ for too long as over pricing goods will always restrict the potential audience. On the other hand, we don’t want to let high quality garments go for a steal!

What Happens If My Item(s) Don't Sell?

Of course, we cannot guarantee the sale of any item(s), however we will always use our best judgement to advise on an item’s desirability and likelihood of sale during the registration process. As a general rule of thumb, if an item hasn’t sold within a month of listing, we may need to consider reducing the price or withdrawing the item from sale. However, with the use of analytical web tools, we can easily identify any issues, for example, if the item is in demand or if it is priced too high, in which case we can discuss the options available.

If an item simply won’t sell online, you then have the option of taking the item back from us or consigning it to one of our monthly open house designer sales. In the latter scenario, it is agreed that there will be scope for negotiation on the day and the likely final sale value will be lower than the original listing price.

Are My Items Insured?

We do not accept any responsibility for items of clothing or accessories that are in our possession and they should remain on your household contents insurance policy until sold. We do, however, select additional insurance protection to cover the total estimated value of all items during shipping, either to or from a client’s address, which covers against loss or damage.

How Long Does The Process Take?

We aim to have any item(s) that we receive listed on our website and social media channels within 7 days from receipt. There may be a slight delay if the item(s) require any cleaning or attention, however, it is in both parties’ interest for us to begin the marketing process as quickly as possible. We aim to sell most items within a month from receipt, particularly if it is agreed to consign the item(s) to our monthly open house designer sale. However, depending on a number of factors, including product type, size, exclusivity, value and speciality, the sales process may take significantly longer. We will always use our best judgement to sell an item for it’s true market value within the shortest time frame possible but some items require a little more consideration and we will continue to liaise with the seller throughout the entire sales process.

Do You Offer A Cleaning And Repair Service?

Yes, we do! If it is possible to clean or repair your garments prior to sale, we can arrange this at additional cost, which will then be ducted from the final sale price. We ask that you disclose the overall condition and any imperfections or damage to the item(s) during the initial enquiry stage and provide photographs if possible. We will then provide an estimate for the work to be carried out and agree terms prior to receiving the item(s) into stock.

Buyers

When Will My Item(s) Be Shipped?

We aim to ship all orders placed on our website within 2-3 working days. Delivery times vary depending on the destination address and shipping service specified during checkout.

Are My Purchases Insured During Shipping?

Yes, all purchases made on ExClothing.co.uk are shipped, fully insured and protected against damage, loss and theft. Due to the relative exclusivity and high value of the goods that we sell, we only use reputable courier services and we will provide tracking details via email once a consignment has been shipped.

What If I'm Not Happy With My Purchase?

If, for any reason, you’re not happy with your purchase, for example it isn’t as described,  it’s the wrong size, has been damaged during shipping or it doesn’t meet your expectations, we offer a ‘no-quibble’ 14 day refund or exchange guarantee. Simply return the item to us – we’ll cover the cost for any reason other than ‘change of mind’ – and we’ll offer a full refund, exchange or a credit note against any future purchases. Please see our Refund & Returns policy for full details.

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